Last updated: 14/04/2020

Before contacting us about the 2020 Virgin Money London Marathon, please read all the frequently asked questions below.

Q: I have a place in the 2020 Virgin Money London Marathon and want to take part in the rescheduled event on Sunday 4 October. What do I need to do?
A: You don’t need to do anything. You have already been entered into the rescheduled event on Sunday 4 October.

Q: I already withdrew my place for the 2020 event, do I need to do anything further?
A: Yes – All entrants who had already withdrawn were reinstated and have a place for the rescheduled event. Therefore, if you already withdrew and are still unable to take part on Sunday 4 October, please select an option on the form emailed to you on 14 April.

Q: I am not able to take part on Sunday 4 October, what are my options?
A: All participants have been emailed with the options relating to their entry. If you are not able to run on Sunday 4 October, please complete the form within the email and select from the available options by 23:59 on Sunday 26 April.

Q: What if I find I am unable to take part on Sunday 4 October after the 26 April deadline?
A: All participants will be able to withdraw from the event until 20:00 on Saturday 3 October. However, after the deadline on 26 April, there will no longer be the option to request a refund and normal deferral rules apply. This means that the eligibility to defer will only be available to UK or International ballot place, a Club place, a Good For Age place (with a qualifying time on or after 1 January 2019) or an entry from a volunteer/stakeholder group. For runners in these groups, please be reminded that you must pay the 2021 entry fee to secure your place within the agreed timescales. Further information will be emailed to all withdrawn participants shortly after the 2020 event.

Q: I haven’t received any emails about the 2020 Virgin Money London Marathon, do I definitely have a place in The 40th Race, which is now scheduled to take place on Sunday 4 October?
A: If you have a confirmed entry for the 2020 event and haven’t had an email from us regarding the rescheduled date of Sunday 4 October, please get in touch with us straight away via our Contact Us form. To avoid emails being blocked or going to your junk folder, please add no-reply@londonmarathonevents.co.uk to your contact or safe senders list.

Q: We are a charity or sponsor and have runners who are unable to take part on Sunday 4 October. What can we do?  
A: You will be able to substitute other runners in their place. The entry system for charities will open in April and close on 10 July.

Q: Will there be more places on offer for the rescheduled 2020 Virgin Money London Marathon on Sunday 4 October?
A: We think it is unlikely that there will be any more places available. If there are, we will decide what to do when we know how many places there are available.

Q: Will the 2020 Virgin Money London Marathon Running Show be rescheduled?
A: Yes, we are working on rescheduling the 2020 Virgin Money London Marathon Running Show and details will be confirmed by the end of April.

Q: Will the 2020 Virgin Money Giving Mini London Marathon be rescheduled to Sunday 4 October 2020 too?
A: We are investigating what is possible as the usual start venue is not available on the new date. We will be in touch with Virgin Money Giving Mini London Marathon team captains and participants in due course.

Q: When will you open the public ballot for the 2021 Virgin Money London Marathon?
A: We’re working on this. It will not open before 1 July 2020 and the latest it would open would be Sunday 4 October. When the date is confirmed, we will give plenty of notice through newsletters, on our website and social media channels.

If the question and answers above do not assist you, please complete our ‘contact us’ form and a member of our Customer Services Team will be in touch.